Audit

Entrance is clearly visible and inviting from the street Signage is clean, well-lit, and current Parking lot/drive lanes are clean and free of debris Landscaping is neat and maintained Dumpster/compactor area is clean and organized Exterior lighting is fully operational Gate opens quickly and functions properly Building exteriors are free of damage, graffiti, rust, or peeling paint Unit doors (exterior) are aligned and in good condition Overall first impression feels safe and professional

Hallways / drive aisles are clean and odor-free Vacant units are clean and rent-ready Unit doors open and close smoothly Locks, latches, and hasps are in good condition Roof/gutters/drainage areas appear maintained (visible areas) Emergency exits are clear and properly marked Carts and dollies are available and in good working order

Restrooms are clean, stocked, and odor-free Floors/sinks/toilets/mirrors are spotless Trash is emptied; supplies are fully stocked No leaks, damage, or maintenance issues visible Restroom standard matches the office standard

Cameras are operational and properly positioned Keypads / access points function correctly No dark spots or obvious blind areas Fire extinguishers are present, visible, and inspected Hazard areas are clearly marked and secured Gate reports are reviewed and acted on Overlocks are accurate and properly documented

Office is clean, organized, and welcoming Branding/signage looks professional and consistent Marketing materials and pricing are current Staff appearance is professional Greeting is prompt and friendly Tour is engaging and informative Good / Better / Best options are presented clearly Insurance is offered confidently and clearly Autopay is positioned as the default Google review is requested when appropriate

Leads are followed up within company standards Notes are entered consistently in the system Missed move-ins are tracked and followed up Reservations are monitored and worked Promotions are communicated accurately Staff sell value — not just price Staff understand online rental performance and process

Daily closeouts are completed accurately Cash handling procedures are followed Voids/refunds are documented and approved Discounts are used appropriately Rate increases are applied consistently Insurance documentation exists for all tenants Autopay enrollment meets company benchmarks Delinquency is within acceptable range

Tenant files contain signed leases (digital or physical) IDs/contact info match system records Lien/late notices are tracked correctly Lock-cut and auction procedures are followed Required reports are run and reviewed

Manager demonstrates ownership of the property Team is proactive in solving tenant issues Local marketing efforts are visible Community involvement is evident Property “feels” like a Columbia location Staff understand company priorities (insurance, autopay, reviews)